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About Us
Greens and Co are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Greens and Co
Unit 3 Huntingdon Court, Huntingdon Way Westminster Industrial Estate Measham Leicestershire DE12 7NQ United Kingdom
Phone: 01530 515296
Fax:
Email: sales [at] baby1stop [dot] co [dot] uk
VAT Registration Number GB 898 5572 46
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard and Debit Cards Via Worldpay, Please note that payments will be shown as Greens and co on your statenent .
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
CANCELLATIONS
Your Right To Cancel
You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery.
Please note that if your order has been processed we are unable to cancel it and therefore return costs are at your expense.
Our Right To Cancel
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement as any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sum paid by you in relation to this agreement.
We shall not be liable for any other loss or damage whatever arising from such cancellation.
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Shipping And Handling Orders may be collected by arrangement from our Warehouse, Choose this option at checkout
All orders are despatched via Courier or Royal Mail depending on the items ordered.
All items are clearly marked Free shipping* With the Exception of Wholesale orders.
A Total Delivery charge of £6.95 Applies* to all Wholesale orders (Excluding FREE SHIPPING OFFERS which are clearly stated)
*Please note Free Shipping Offers to Mainland UK* . (SEE BELOW FOR EXCEPTIONS)
* For all courier items a surcharge of an additional £10.00 will apply to the Scottish Highlands & Scottish Islands, Northern Ireland, Isle of Man and the Channel Islands, Isle of Wight. We only ship to the UK including the above locations.
Scottish Highlands includes postcodes : FK17-99, G83, IV33-39, all KW, PA21-33, PA35-40, PH18-26, PH30, PH31-42
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3.
Certain specials and promotions may be offered with free postage, this will be clearly stated on each item description.
We DO NOT deliver to BFPO addresses.
Please Note - If you provide us with an incorrect delivery address and your goods are signed for by another party, Baby 1 Stop will not be held responsible for any loss you incur as a result of your error.
If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card, left by our courier within 5 days, your order will be returned to the sender (Baby 1 Stop) and you will be charged for the return of the order:- the following costs apply
Please note our courier return charges are as follows: -
£24.00 up to 10kgs and 48p per Kilo there after
DAMAGED GOODS
Careful quality control is exercised before our goods leave the manufacturer. Our carriers will exercise every care in ensuring the goods reach you in perfect condition.
However, should an accident happen, here's how to deal with it: When you take delivery you should inspect what you've ordered and if there is any damage to your goods, note it on the delivery note . DO NOT REFUSE THE GOODS. Then email our customer support team for assistance at Customerservice@baby1stop.co.uk if it is not possible to verify the condition of the goods upon delivery then please note "Unable to inspect on delivery" on the delivery note or terminal. All cases of damage must be communicated to us within two days of delivery. We cannot accept damage claims which have not been so noted or of which we are notified after this period.
Depending on the nature of the damage, a replacement product / part will be provided either direct from the manufacturer or from Baby 1 Stop. We will attempt to find the quickest solution for you..
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| Delivery Schedule Your order will normally be delivered within approx 7 working day, we reserve the right to deliver up to 21 days from date of purchase, should any unforseen delay arise we will email you with details and the option to cancel should you so wish to do so. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges VAT is included on all applicable goods . For your convenience, your order total and invoice will show the price break down inclusive of VAT. You are not paying VAT on top of the price you pay.
All items in the Wholesale sections will show prices including and Excluding VAT. |
| Credit Card Security When an order is placed at our website, payments by credit / debit card are processed by our secure payment provider Worldpay, all payments are encrypted using 128 bit encryption for your security. They are not held in clear text on any web site. |
Guarantee All our products come with a 6 month guarantee against manufacturers faults.
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| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01530 515296 (International +44 01530 515296) or fax us on or write to us at Unit 3 Huntingdon Court, Huntingdon Way Westminster Industrial Estate Measham Leicestershire DE12 7NQ United Kingdom |
Privacy Policy Greens and Co do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Our products and manufacturers are carefully selected and we think you will love the quality of what we offer. However, in the event that your purchase is not exactly what you wanted, here is what you can do:
Return policies can vary according to product. We accept returns within seven days of delivery to you. The goods must be unused, in fully re-sellable condition and in their original packaging; they must be returned at the customer's expense and sent back to us. This does not affect your rights under the Consumer Protection (Distance Selling) Regulations 2000.
Returns must be sent via a trackable insured method. Proof of postage is not proof of delivery. Send only by method that requires a signature. We are unable to collect items directly from customers. Your payment will be refunded within 30 days, less transport and insurance costs, subject to our receipt of the goods and inspection as to their suitability for re-sale. Please note a restocking/admiinistation fee equal to the Postage and packaging charges we incurred to deliver your itemto you will apply.
If you wish to return something you have bought, e-mail us at Returns@baby1stop.co.uk to obtain a Return Authorisation Number. Returns cannot be accepted without this number.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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